So, I live by this quote. I've taught it to others who are now bowing down to the alter of INMIIT! I know mean, I can be a bitch. I have seen and been mean at points in my life. Simply pointing out the truth is not mean, it's the truth. There's a difference. It's a huge difference. I'm not inherently mean, but when I tell the truth, sometimes it can be mistaken as mean.
Pointing out that someone's customer service skills are lacking, when indeed they are, is not mean, it's true. Telling the person they're stupid and slow is mean. Telling a waiter that he screwed up the order is not mean, it's true. Telling the waiter he's a fuck up is mean. See the difference. It can be a subtle difference, but it's there.
Just remember, it's not mean if it's true.
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