Mergers, divestment's, buy-outs...no matter what it's not customer service as usual. I thought I had a great bank with great customer service. I thought things were looking good when they merged. Then the systems merged, and screwed with my access to my money, and my money itself. Then the customer service started to slack. Now the latest is that they can't explain simple math.
If I am charged $83.44 AUD and refunded the same $83.44 on the same day, and they both process the same day with the same exchange rate, how is my refund less than the purchase? When you tell me that I need to talk to my VISA provider and I point out that YOU, indeed are my VISA provider you don't get to say that it's a problem with the merchant's VISA provider. Why would I need to talk to my provider (until you found out that it is you) if it is their provider? Why if the transactions are processed on the same day is my refund $.80 less? It's not even the $.80 that bothers me at this point. If you can't explain your policies to me, and even a supervisor cannot get this right, how do I trust you anymore.
Trapped with everything that is direct debit or deposit...but banks really need to improve...this is maddness!!!!
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