Customer Service, or the series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation, died a long and painful death it can be reported.
It had been in ailing health for most of the 90s and the fatal wound was delivered in the early 2000's. The nail in the coffin can probably be attributed to the economic downturn currently ravaging the world's economy.
Although not an only child of corporate America, it was orphaned as cost cutting measures began to take hold and died penniless and alone.
RIP Customer Service, and let's hope the customers don't rise up and revolt over the way they are currently treated!
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