increasingly lately, I have found that customer service is dead. at the cable company, at the bank...almost every where. they make no apologies. they appreciate your business, but they don't want to do anything to keep it, or even sometimes, their jobs. it's really horrible. bad customer service will ruin it all. I could stay with a bank that didn't have all the frills if there was great customer service, or they were responsive when I asked questions, or didn't take three different people with three different answers to talk to me. it's disgusting actually. if I behaved like that at work, or even tried to pull the attitude that is dished out I'd be gone in a heartbeat. ughhhh...
so...RIP customer service...may your memory live on...
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